Terms & Conditions
Call us: +60 88 242996

Terms & Conditions 

Tour members are deemed to have read, understood and accept the terms and conditions listed below

Deposit/Full Payment

  • Payment in Ringgit Malaysia (MYR)
  • Tour Price is calculated based on twin sharing basis. Additional fee supplement on single room arrangement
  • Age of 2 years old to 12 years old below is considered as child or kid (Age is justified based on departure date), Child or kid has to travel with adult. 12 years old and above pays adult tour price
  • Non-refundable Deposit of MYR 1000.00 (for normal schedule premium airline package) or MYR 1500.00 (for budget airline package and long haul package) is required to be paid to secure seat 
  • To avoid unnecessary mistakes, balance of tour price must be paid 21 days before departure or earlier (sometimes airlines require to issue immediate or early ticket). If members fail to pay in the said deadline, the Company reserves the right to cancel the registration of the members in exchange with other travelers.
  • Payment by credit card will be subject to 2% service charge. International credit card will be charged 3% instead.
  • There is no dispute on tour price difference even in the same departure date tour due to different time of purchase of air tickets (Earlier or Later)


Cancellation by Member and Refund

Members who cancel, change or postpone booking, will have to write in in advance to the company. If members do any cancellation will have the oblige and bear on the following cancellation charges:


Cancellation Received                    Cancellation Charges per person

45 days prior departure                     Service fee of MYR200

22-44 days before departure             30% of Tour Price

21-15 days before departure             50% of Tour Price

08-14 days before departure             75% of Tour Price

01-07 days before departure             100% of Tour Price

Same day of departure or No show  100% of Tour Price


Cancellation by Company

Tour will only be materialized with 16 Adults. Company reserves the right to cancel tour if number of members is not enough, or flight allotment issue, or flight cancellation or other force majeure factors. The company will inform members as early as possible and suggest alternative option of departure dates or tour packages or refund deposit paid. Company has no obligation and responsibility on any domestic ticket or relevant expenses such hotel and transportation that arranged by member him/her self.


Tour price inclusive

  • Return Economic Ticket
  • Hotel accommodation on twin sharing basis. Single room can be arranged with single supplement fee.
  • Meals, transportation, sight seeing and relevant entrance fees stated in itinerary
  • Luggage weight of not more than 15kg or 20kg (Subject to airline)


Tour Price exclusive

  • Airport taxes, fuel surcharges, travel insurance, agents collection fees, excess baggage charges, tourist visas and application fee 
  • Catering and other services that are not listed in the itinerary, any side drink such as liquor and soft drink, etc. 
  • Compulsory cost and optional cost that specified in the itinerary 
  • Tour Leader, guide and driver gratuities and baggage handling fee
  • Personal expenses

Extension of Stay

Any members who wish to extend their stay after end of tour must be notified in advance of the company, the application will be dependent on the airline's rules and regulations, seat availability and extra additional charges.


Tourist Visa

  • All members have to ensure passport has validity of at least six month after return home, and there are blank pages of "VISA / VISAS" in the passport.
  • It is responsibility of members to ensure possesion of related visas, health certificate (if required), and a work permit (if required).
  • The Company will provide assistance for visa application, but no guarantee visa will be approved by the authority. Visa application processing fee will be borne by own.
  • Members have to strictly follow company’s deadline instruction to submit original passport and relevant documents prior to departure, any delay caused by members and causing any loss will be borne by members

Travel Insurance

Travel insurance is recommended for all members (the Company can assist to apply). If any of the following conditions may be applied for compensation, such as accident, illness, medical and hospitalization, injury, baggage loss and damage. The compensation amount will be dependent by insurance company.


Room and Luggage

  • Any triple sharing room with extra bed will always be on standard folding bed.
  • Baggage allowance is 15 or 20 kilograms per person (depending on the airlines’ condition). The company will not take any responsibility on lost or damage of Luggage or personal belongings on any means of transports and hotel accommodation during the trip. Without prejudice to the itinerary, the Company will assist completing the claim application, if related travel insurance is handled by the company.


  • The Company will not be liable of any responsibility on losses for whatever reason causing the members being deported or refused by immigration.
  • The company reserves the right to alter hotel accommodation, means of transportation, itinerary flow, tour guides etc if the group encounters any irresistible factors
  • Flight time will be finalized by the airline and subject to change. The company will not be liable on any losses due to flight schedule change. Itinerary may be varied due to local attraction opening hours and traffic conditions, however all attractions will not be reduced.
  • If there is increment of fuel surcharge (YQ) before departure, the difference of surcharge will be borne by members 
  • The company acts as agent of airlines, passengers, transport companies and other related companies agents, the company will base on relevant agents’ rules as basis to resolve any claims on baggage loss, accident, injury and property loss, etc.
  • Any flight delay or misconnection due to weather or human mistake or negligence, all expenses to resolve will be borne by members. Members are advised to purchase travel insurance to protect own interests.
  • Journey, when the leader considered members made inappropriate actions impede the journey of arrangement or other members of the safety hazard, the leader has the right to request that members to leave the tour, the Company will not be refunded the amount of unfinished journey and other losses.
  • The company reserve the right to cancel client's tour participation, with reasons such as insufficient tour member or flight cancellation or any unpredicted circumstances. Paid amount of tour deposit will be deferred or can be used for next future tour. However, the company will not be responsible on any domestic ticket purchased by client or any related expenses.
  • Tour guides, tour leader, employees or agents shall be not entitled to promise debt-related commitments with members, unless documents signed by the management of the company and not bound by any proclamations or documents.
  • Company does not accept any responsibility of any contract, and will not be liable on any factors due to including, but not limited to, war, civil commotion, fire, flood, abnormal weather, natural disasters, government or relevant authority accidents caused by institutions, injury accidents, machinery, equipment or industrial accidents caused by failure or caused damage, loss, delay, additional expense or inconvenience caused.
  • If any riots happened prior departure without receiving notice of flight cancellation, cancellation charges will be implied according to cancellation terms stated above for tour members who wish to cancel the trip. 
  • For tour members who join any tours indicated with certain shopping stops in itinerary, all members are compulsory to participate with time duration set by local tour guide. Penalty of MYR 100-200 per shopping stops will be imposed if members refuse to participate


Charter Flight Package

  • Members understand and confirm charter flight schedule is tentative flights. Final departure time subject to the airline and Civil Aviation Authority final confirmation.
  • If member purchases domestic ticket on their own or via any agent without acknowledgment and agreed by the company, in the case of flight schedule change or flight cancellation by charter flight, the company will not be responsible on any relevant losses. 
  • Charter flight cancellation or schedule change or boarding prohibit due to irresistible factors such as government restriction etc, the company will make every effort to resolve and ensure proper arrangements, members are encouraged to be sure purchase travel insurance. 


Muslim and Vegetarian Arrangement

Muslim friends ensure the detail of tour package arrangement prior to enrollment, such as hotel accommodation, restaurant, and meal catering are of non-halal standard. Tour leader and guide will try their best to arrange vegetarian meals. Any matters related to cause of Muslim issues will not be entertained after the trip.

Who We Are 

Airworld Travel™ is owned and operated by Airworld Travel & Tours Sdn. Bhd., a company registered in Malaysia. The following Privacy Policy describes how we as a data controller collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals (“Personal Data”) in connection with the services available from Airworld Travel™ through the website located at www.airworld.com.my.  

Airworld Travel™ will revise this Privacy Policy periodically to reflect changes in the law which includes our Personal Data collection and use practices or information of our site which those changes will be updated in this privacy policy together with the effective date. 


What Information do We Collect? 

  • Personal information such as name and email address will be asked in order to create a reservation. You might also be asked for you home address, telephone number, Identity Card, date of birth, Passport details including passport number, passport issuance date, passport expiry date, payment information, name of guests traveling and other demographic information 
  • In order to purchase our products or services, it is necessary to provide accurate credit card details. If you failed to provide, we cannot confirm your purchase or fulfill your booking. 
  • Upon registering with Airworld Travel™, basic information including your name and email address will be collected. 
  • Airworld Travel™ will ask for reviews once you finished the tour which enables you to upload photos, filling out your public profile, and rate the merchants. We may store these content and display them to public for promotional purposes. Please note that if you include personal information or photo in your content, it can be used and viewed by others. 
  • If you connect to Airworld Travel™ using Facebook, we may also collect information that you have chosen to make available in your privacy settings under your approval. 
  • Upon registering T-Dollar program, basic information including your name and email address will be collected and to be shared with any affiliated partners and suppliers where necessary.


How We Use Your Personal Information 

The personal data collected from you is being, and will continue to be used for purposes including without limitation:

  • To provide you with the information you request about our products
  • To send you email marketing messages, social media messages and information (not limited to facebook, twitter, google+, pinterest, youtube, instagram, blog), newsletters
  • To operate your account
  • To fulfill your bookings
  • To confirm you purchases
  • To ensure you are correctly billed
  • To send to bank for authorization of transaction and for payment
  • To fulfill your requests including redemption requests
  • To process your membership application
  • To measure and track demographic details about our customers
  • To monitor volume and spend information
  • To conduct market research
  • To target content on our website to more closely match your interests
  • To target the appropriate content for email marketing messages to better match your interests
  • To share part of contact details with our service partners (e.g tour operators, hotels) who are directly involved in fulfilling the purchases you made from us
  • To promote offers on Airworld Travel™’s products and services and that of our business partners
  • To comply with legal process
  • To protect our operations
  • To reply to enquiries made via call, email, letters, faxes, or social media tools (not limited to facebook, twitter, google+, pinterest, youtube, instagram, blog)
  • To administer your participation in contests & surveys
  • To identify and (if possible) prevent fraud
  • To publish information about your reviews/ content on the website 
  • To inform you about promotional events 
  • To protect our rights, privacy, safety or property
  • For all other purposes incidental and associated with any of the above


Disclosure of Your Personal Data

Your personal data will be kept confidential but such personal data may be provided to the following parties for the purposes set out above:

  • To our Partners including promotional or short-term Partners and Business Partners and/or any other company that is permitted to supply products and/or services to members of Airworld Travel™;
  • Any agents, service providers and/or subcontractors of Airworld Travel™ and its affiliates;
  • Any person to whom Airworld Travel™ proposes to transfer any of its rights and/or duties relating to any matters of Airworld Travel™
  • And/or any other person(s) required or permitted by law or any regulatory authorities

All parties mentioned above are required to protect the confidentiality of the personal data they receive.


Our Business Partners and Suppliers

Our services are made available through our third-party distribution partners and suppliers. Our distribution partners and suppliers may have privacy policies that differ from www.airworld.com.my. You should be aware that some tour suppliers or distribution partners may need additional Personal or Other information (such as health or physical fitness information) to determine whether you can participate in an activity. You should read and rely upon the relevant supplier’s or partner’s Privacy Policy. 


Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. 



At Airworld Travel™ we seek to maintain the highest integrity and security of your Personal information.

No data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal information provided to us will be secure at all times. Airworld Travel™ will not held responsible for cases arising from unauthorized access to your personal information. Airworld Travel™ will rely on you to inform any unusual events that may indicate a breach in your information security. Then we will seek to investigate whether the security breach was related to Airworld Travel™.




A cookie is a piece of data stored by your web browser on your computer’s hard disk, for record-keeping purposes. Usage of a cookie is not linked to any personally identifiable information while visiting our site. At Airworld Travel™ we make use of cookies to store your preferences, record session information, collect information on how you visit and access our websites. Once the user closes their browser, the cookie simply terminates. 

We do not share cookies with third-party companies collected through Airworld Travel™. Airworld Travel™ does use third-party advertising companies in order to analyze how you use and access our site and to serve you advertisements specifically tailored to your interests. However, we have no access to or control over these cookies. Other companies’ use of their cookies is subject to their own privacy policies

Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites. To learn more about changing your browser’s cookie setting, please see the appropriate informational link: 

  • Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Cookies-frequently-asked-questions
  • Firefox: http://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
  • Chrome:https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
  • Safari: http://support.apple.com/kb/PH5042



Access to Personal Data

The Act allows you the right to access the personal data you have submitted to us. You may at any time update or amend the information provided to us simply by accessing the user account on our website after login, or contact our representative at the following details listed below



Contacting Us

You may at any time make a request in writing to limit the processing and use of your personal data, including to prevent usage of your personal data for the purposes of direct marketing. Should you have any questions concerning this agreement, please contact  This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at Hotline at 088 - 242 996

For as long as you remain a member in this website your information will be remain with Airworld Travel™ and we will take all practicable steps to ensure the security of the data at all times from any unauthorized access. Airworld Travel™ will endeavor not to disclose any personally identifiable information to any organization unless necessary being set out in this Privacy Policy.


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