Term of use
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Airworld Travel™ website (“Website”) is owned and operated by Airworld Travel & Tours Sdn. Bhd. (hereinafter “AWT”), a company registered in Malaysia. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


The terms and conditions may be varied from time to time by Airworld Travel & Tours Sdn. Bhd. without prior notice. Please review these terms regularly to ensure you are aware of any changes made by us. Your continue usage of AIRWORLD.com.my after the changes means you agree to be legally bound by these terms and conditions as updated and/or amended.




You represent and warrant that 

i. You are at least 18 years of age; 

ii. You possess the legal authority to create a binding legal obligation; 

iii. You will use this Website in accordance with these Terms; 

iv. All information supplied by you on this Website is true, accurate, current and complete;

v. You will only use this Website for personal noncommercial use and/or to make legitimate reservations for you or for another person for whom you are legally authorized to act;

vi. You agree not to re-sell, use, monitor (by any automated means or manual process), display, download or reproduce any content or information, software, products or services available on the website for any commercial or competitive activity or purpose;

vii. You will inform such other persons about these Terms that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; 

viii. You agree not to take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

ix. If you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

x. You agree that you may not be permitted to copy, download, repost, broadcast, republish any content of AIRWORLD.com.my in anyway that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity, except for your personal use. If you would like to use any content posted in this website, you are required to get prior written permission of Airworld Travel & Tours Sdn Bhd.

xi. You agree not to use any robots, spider, scraper or other automated means or any manual process to access this website, and agree not to use this website to request and/or make any speculative, fraudulent or false requests.

xii. You agree not to do anything else which could cause damage to the website, the company and their employees, AWT’s reputation, or would otherwise have a negative impact.

xiii. Please be advised you will be using this website at your own risk as you may be exposed with contents that are offensive, inaccurate, or inappropriately presented. 



Privacy Statement

We are committed to protecting your privacy. Please refer to our privacy policy



Exclusions and Limitations of Liability

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and 

excludes all liability for damages arising out of or in connection with your use of or inability to use this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. 

We very frequently check all packages and services details we offer for accuracy. However, AWT does not warrant that functionality, content or information contained on AIRWORLD.com.my will be uninterrupted or error free, that defects will be corrected, or that AIRWORLD.com.my or the servers that make it available are free of viruses or bugs.

Every person participating in any tour/holiday organized by this Company shall be regarded as carrying his own risk with respect to loss or injury to person or property. The traveler accepts full responsibility for losses and expenses due to delay, sickness, weather, strikes, war, quarantine or acts of God.


Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.




Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully from the supplier’s website or flyers. 



Additional Terms Involving Hotel Stays

In the event of non-availability with your hotel, we will do our best to relocate you to the same category of accommodation. If you do not accept the alternative accommodation, you may cancel the booking and we will refund any fees directly connected with the booking of this hotel. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost.

You should report the complaints to the hotel on the spot. We will not be liable to you for a problem which could have been rectified during the travelers’ stay if the hotel or service supplier had not been made aware of it.

Hotels are under renovation from time to time and will take all possible steps to limit disruption to their guests. If a hotel is carrying out renovations, this will not entitle you to a refund.

Bookings must not be made with fictitious names to hold a space. If you do not book with the correct name you may receive non-arrival charges.

If a hotel levies an energy surcharge, a resort fee or a local telephone service charge you must pay such charges directly to the hotel.

Please note that some cities charge local tax which is payable directly at the hotel. This mainly refers to cities in Italy, France, Switzerland etc. Please note that this is not a full list and it is subject to change.

Most hotels require a major credit card to be provided upon check in to cover incidentals. In the absence of a credit card a cash deposit may be required. All extras incurred by you must be paid directly to the hotel before departure; we will not be liable for your personal hotel charges.

Your ability to cancel or modify a booking will depend on the specific hotel’s terms and conditions and are subject to availability. Usually we will be unable to modify your booking therefore we may have to cancel your original booking and make a new one.



Additional Terms Involving International Travel 

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We have no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Passport and Visa– You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Health– Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Insurance–  For your own protection, you and all members of your party must have suitable insurance (including insurance to cover the costs of cancellation of your holiday and the costs of assisting you if you or your party has an accident or becomes ill during repatriation) for the full period of your holiday. Please note that it is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs.




Package Price Inclusions & Exclusions

Prices listed on AIRWORLD.com.my are per person, unless otherwise specified.

Price quotations are subject to change without notice, until payment has been made and confirmed.

Price inclusions will be stated clearly on each individual package. You are required to check every single information in detail on website before booking is placed. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

Prices do not include tour guide & driver gratuity, passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Itinerary” on the product pages of AIRWORLD.com.my.



Currency Conversion

Our website provides selling rates that can be converted into different currencies for your convenience. Travel products or services rate provided in a currency other than the currency displayed on the website are converted to the displayed currency at a rate determined by the Company. The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other processing fees. The currency and amount you see displayed at the latest on the final booking page is the amount AWT will charge to your credit card. Certain credit cards do not accept payments in certain currencies, in which case an alternative currency (typically based on the country of the issuing bank) will be proposed. If you happen to see different amount being charged and shown in your statement, this could be deal to local currency and charge fees additionally imposed by your bank or credit or debit card company, resulting in differences between the amount displayed on AIRWORLD.com.my, and the final amount charged to your bank account or credit or debit card statement. This is beyond our control, please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

Cancellation and Refund Policy

By making reservations on our website, you accept and agree to all tour booking conditions, including cancellation and no show policies applicable to that booking. All cancellations submitted prior tour start date will be outlined as below:


i. Attraction

a) Non-refundable in all circumstances after payment is made.

ii. Day Tour

a) Cancel at least 3 calendar days in advance before tour start date will be entitled for no cancellation fee. 

b) Cancel on 3 or less than 3 calendar days will be charged 100%  cancellation fee.

c) No-show on arrival will be charged 100% cancellation fee.

iii. Tour with hotel

a) Cancel 45 calendar days in advance before tour start date will be charged RM200 per person

b) Cancel 22 - 44 calendar days before tour start date will be charged 30% of tour price

c) Cancel 21 - 15 calendar days before tour start date will be charged 50% of tour price

d) Cancel 08 - 14 calendar days before tour start date will be charged 75% of tour price

e) Cancel 01 - 07 calendar days before tour start date will be charged 100% of tour price

f) Cancel on same day of departure or no-show will be charged 100% cancellation fee.


You will be notified separately via email, if the cancellation policy of your service booked differs from the above. This applies to certain special tour services. We recommend that you read and understand the cancellation and no-show policy carefully prior to making your reservations. Regardless of the cancellation policy stated above, we reserve the right to charge a cancellation fee, this will be indicated on the website.

To cancel your reservation, you must do one of the following:

send us an e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) with the word "CANCEL" in the subject line and quoting your booking ID e.g. 11111 if you have one. If you do not have a booking ID, please send the hotel name, location, guest names and relevant dates.

phone us directly: (Malaysia) 088 242 996


In the event a product or service booked by you is not available, the Company shall use its reasonable endeavours to suggest an alternative product or service of similar pricing and quality. The Company shall refund to you any monies paid including the processing fee which is charged by the banks or transaction providers, if the product or service fully paid for is not available and our suggested alternative is not acceptable to you.

If you fail to accept our suggested alternative product or service by the specified deadline, we reserve our right to cancel the booking. You will receive a refund based on the cancellation policy above.


Passports, Visas & Travel Insurance

Although most travel is completed without incident, travel to certain destinations may involve greater risk than others. We urge passengers to review travel prohibitions, warnings, announcements and advisories issued by their governments prior to booking travel, particularly when travelling to international destinations.

It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.

As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.

We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses, subject to complete document submission.



If you have complaints about AWT’s service, you can send in your email to us (This email address is being protected from spambots. You need JavaScript enabled to view it.) with the word "COMPLAINT". We will coordinate and do our very best to help you. Please note that any complaints about the travel arrangements (policies, accommodation standards, tour guide and driver service, food, etc.) is ultimately a matter for the local agent itself. AWT will coordinate directly with the local agent to try and find a mutually agreeable solution but cannot guarantee a satisfactory outcome.


Applicable Law And Jurisdiction

These terms and conditions are governed by the laws of Malaysia and you agree to submit to the exclusive jurisdiction of the courts of Malaysia in the event of a dispute.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.



Other Information

We hope you find the terms and conditions useful and informative. For more additional information about AIRWORLD.com.my, please refer to our <<FAQS>> on this website with your own free time. We would like to express our utmost gratitude for your visiting and supporting our website for tour and services reservations and travel related information studies and findings.


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